Resume

Work Experience

Develop CENTS LogoFounder & CEO: January 2013 – Present
Develop CENTS, Chattanooga, TN
We provide web hosting, technical support, on-site consulting and other technology consulting services to nonprofit organizations worldwide. Learn more at https://developCENTS.com.

Infrastructure Engineer & Technical Support Specialist: February 2011 – January 2013
Lamp Post Group, Chattanooga, TN
Duties included providing technical support to staff across the nation by removing viruses, deploying new workstations, troubleshooting any problems that arose on company servers and employee workstations, assisting with software applications including Microsoft Office, managing VoIP phones with SIP trunking providers, and other tasks as needed. Assisted with email migration into Google Enterprise.

Server Administrator: June 2010 – December 2010
Acquia, Woburn, MA
Monitored over 300 servers in the Amazon Cloud with Nagios and responded to any problems that arose, provisioned Drupal hosting clients with Ruby & Puppet-based architecture on Ubuntu servers, analyzed MySQL & Apache logs, maintained MySQL database replication and resized MySQL volumes, troubleshot & worked with Gluster file system. Wrote operations training documentation. (Operations Intern)

Web Developer / Server Administrator: June 2009 – June 2010
TechMission, Dorchester, MA
Maintained www.urbanministry.org by updating its Drupal code base and in server administration (including CentOS installation & configuration, firewall maintenance, cPanel installation and configuration, and server monitoring), provided technical support for staff including Microsoft Outlook, and maintained phone and office network, including Active Directory and Exchange 2003 accounts. Improved employee training manual. (AmeriCorps Intern)

Computer Technician: 2005 – 2009
Technology Services Department, Covenant College, Lookout Mountain, GA
Fixed student computers, maintained campus printers, provided technical support to students and staff, and helped to maintain the campus network. Operated phone switch board. (Work Study Assistant)

Sole Proprietor: 2002 – 2013
Smooth Stone Services, Chattanooga, TN
Provided computer technical support, IT consulting, networking design and configuration, and web hosting solutions, primarily for nonprofit organizations on a part-time basis, before rebranding as Develop CENTS and launching full time.

Southeast Office Manager: 2005 – 2006 (summers)
eCamp Messaging Services (now owned by Thriva, LLC), Bothell, WA
Supervised staff and provided phone & email technical support to website clients for hundreds of camps nationwide in the Southeast office of Hendersonville, NC.

General Laborer: 2001 – 2002 (summers)
Young Life Pinnacle Point Camp, Sunset, SC
Part of the initial construction crew for 320 acre camp project that has become the newest eastern camp for Young Life. Participated in materials handling and inventory as well as property maintenance and construction.

Computer & IT Experience
Software:

  • Operating Systems including Windows, Linux, some FreeBSD, and OS X
  • Microsoft Office
  • Active Directory and Exchange Server

Web Development & Server Administration & Network Administration

  • Installing, maintaining, and monitoring Linux servers (including Red Hat, CentOS and Ubuntu)
  • Firewalls, Routers and Switches including pfSense (based on FreeBSD), Linksys/Cisco appliances, Ubiquiti appliances, etc…
  • Working with Sun Virtual Box & VMware
  • Apache, PHP, MySQL (including database backups and recovery), Postfix, BIND, & other Linux software
  • CMSs / CRMs including Moodle, Drupal, WordPress, & CiviCRM with experience in HTML, CSS, PHP & MySQL development
  • cPanel / WHM

Video Production:
Live video mixing (and feed), with analog video mixer and TriCaster Pro software using S-Video on two to three cameras at once for five separate events at Covenant College, including twice for the annual Mountain Affair production during Campus Preview Weekend.

Volunteering
Children’s Church Volunteer: 2009 – 2010
Quincy Street Missional Church, Ma Siss’s Place, Dorchester, MA
Running children’s church and building relationships with the kids, attending Quincy Street Missional Church at Ma Siss’s Place (www.quincystreet.org), and living in the Dudley Street area of Boston intentionally to build relationships with my housemates and neighbors.

Education
Bachelor of Arts in Community Development (International Economic Development track): May 2009
Covenant College, Lookout Mountain, GA

Student Activities: Worked for Technology Services department and was entrusted with network maintenance tasks and fixing campus computers & printers; Co-founder & President of student-led club (Student Service Coalition); Member of Orientation Team Fall 2006 to aid Freshman in their adjustment to college life; Member of COR Team Fall 2007 to hire, train, and lead Orientation team as well as supervise Freshman Orientation week.

Community Development Classes including: Theory of Community Development, Living and Working in a Multicultural Context, Community Development Principles & Issues, International Microenterprise Development, Third World Economic Development, History of the Developing World, Cross-Cultural Social Science Research Methods, Quantitative Research for Field Settings, Principles of Management.

International Community Development Internship: 2008 (summer)
Food for the Hungry, Phoenix, AZ
Participated in a research internship for 3 months in the Philippines. Researched positive cases of impact of the Microenterprise Development programs that FH conducted which were compiled in a final research project. Lived with indigenous residents in two separate communities. Also briefly consulted with the local FH office in addressing some of their IT needs.